Sony Interactive Entertainment Concord (PlayStation 5)

Why Choose Us?

VIPOUTLET was established to provide consumers the opportunity to benefit from amazing deals on:
new,
over-stocked, open-box, and refurbished products from the nations largest retailers and
manufacturers. Retailers and manufacturers provide products directly to VIPOUTLET to leverage
our
extensive remarketing channels. Sealed product is instantly made available to you for immediate
purchase. If products arrive as open box VIPOUTLET refurbishes products to ensure they function
according to the original manufacture’s specifications. VIPOUTLET is North America’s largest
refurbisher of Retailers/Manufactures product backing our work with a 90-day warranty to ensure
a
great user experience. Every single item we sell goes through thorough inspection processes to
make
sure it works perfectly.

Payment Policy

For your safety and convenience, we process all payments through PayPal where all major Credit
Cards
are accepted (Amex, Visa, MasterCard, Discover, etc.). We unfortunately cannot accept payments
from
accounts located outside of the US and Canada. For “Buy It Now” listings, your PayPal payment is
due
at the time of checkout. For auction style listings, your PayPal payment is due within 48 hours
after the end of the auction.

Shipping Policy

Ground Shipping is always Free within the US (48 contiguous states)! Your order will be processed
by
one of our 6 fulfillment warehouses as soon as we receive it. We do our best to ship it out
within
24-48 business hours of receiving your order and provide tracking numbers on all orders. Please
note
that we can only ship to addresses verified with PayPal or your credit card. We may contact you
for
additional verification if needed. We cannot ship to APO or FPO addresses, and orders to Puerto
Rico, Hawaii, and Alaska will incur additional shipping charges. All order over $100 will
require an
adult signature.

Warranty

90-Day Warranty on all our products. We proudly stand behind the quality of our products. If the
device you purchased is found to be defective or experience a problem, we will be happy to
provide a
replacement if available upon the item’s return within 90 days of your receiving delivery. If
you
need to return a defective device, please contact us through eBay messaging before shipping the
return so we may initiate the RMA. Once the item has been received and verified, a replacement
will
be sent out free of charge. Should the same model no longer be available we will either offer a
replacement of similar or better value or full refund. Our warranty policy is void if you
attempt to
modify, open, unlock, root, or change the operating system of the device, and does not cover
damages
caused by buyer neglect or abuse.

Return Policy

Hassle Free Returns! All our products come with a 30-Day Free Return Policy. If you would like to
return your item and you are within 30 days of the purchase, and it is still in its original
condition, you can request a return label and return the item by contacting us through eBay
messaging. We offer Free Returns and will provide you with a prepaid return label. Once the item
has
been received and verified, a refund of the purchase price and any taxes paid will be issued
through
PayPal. Our return policy is void if you attempt to modify, open, unlock, root, or change the
operating system of the device.

FAQ

Nature of our Products:
We sell brand new and refurbished products of a large variety – from “brand new” in original box
to
“like new” or “Refurbished” in an original or non-original box. The condition of the item you
are
purchasing will clearly be marked on the listing page.

Does my product come with warranty?
90-Day Warranty on all our products. We proudly stand behind the quality of our products. If the
device you purchased is found to be defective or experience a problem, we will be happy to
provide a
replacement if available upon the item’s return within 90 days of your receiving delivery. If
you
need to return a defective device, please contact us through eBay messaging before shipping the
return so we may initiate the RMA. Once the item has been received and verified, a replacement
will
be sent out free of charge. Should the same model no longer be available we will either offer a
replacement of similar or better value or full refund. Our warranty policy is void if you
attempt to
modify, open, unlock, root, or change the operating system of the device, and does not cover
damages
caused by buyer neglect or abuse.

Can I return my purchase?
Hassle Free Returns! All our products come with a 30-Day Free Return Policy. If you would like
to
return your item and you are within 30 days of the purchase, and it is still in its original
condition, you can request a return label and return the item by contacting us through eBay
messaging. We offer Free Returns and will provide you with a prepaid return label. Once the item
has
been received and verified, a refund of the purchase price and any taxes paid will be issued
through
PayPal. Our return policy is void if you attempt to modify, open, unlock, root, or change the
operating system of the device.

I received my item but it’s missing something…what now?
This means we messed up a little and we promise to make it right. Please contact us through eBay
messaging so we can send you the missing item/accessory right away.

I received the wrong item…what now?
This means we really messed up and we promise to make it right. Please contact us through eBay
messaging so we can get the right item sent to you right away.

How long does it take to process my return/refund?
Once you receive your prepaid return label, you will need to ship the item back to us. Upon
receiving the item back at one of our facilities and checking it in for review, we will process
your refund within 48 business hours. Please note that the time it takes for the funds to appear
on your original form of payment is solely due to that specific financial institution or credit
card. Typical industry times are 3-5 business days.

Feedback Policy
We understand that sometimes there are situations where you may not be satisfied with your
order/product or its fulfillment. However, we are here to assist you and resolve any issues that
arise, so please give us a chance to do so prior to potentially posting any negative feedback.
We
are sure that we can provide a solution that makes you happy.

Can I change the shipping address after I placed my order?
Unfortunately, once you have completed checkout we are unable to make changes to your order.